Response from Adur Council ... an example to all

From: Ian Lowrie Sent: 10 November 2010 15:43
To: Neil Herron
Subject
RE: Adur Council restitution ... Clarification sought

Dear Mr Herron,
I am sure you will be pleased to know that I can confirm that we are contacting direct those people who received fines incorrectly. Whilst we did make the mistake that created the situation, the open admission of such an error is by far the best way to handle it in my experience. Then we can move on more rapidly to the positive actions we prefer to be associated with.
So it does appear that your email ends up as a compliment, though I regret your implicit comment that you find this exceptional or surprising. We always try to be open and straightforward whenever we can, as do most of the councils I know.
Best wishes
Ian Lowrie

Ian Lowrie - Chief Executive Chief Executive's Office, Adur District Council and Worthing Borough CouncilLocation: Town Hall, Chapel Road, Worthing, West Sussex, BN11 1HAInternal: 1001 External: 01903 221001 E-mail: ian.lowrie@worthing.gov.uk